Lighttopix Sales Policy
1. Pricing and Payment
Pricing: All prices listed on Lighttopix.com are in USD and are subject to change without prior notice. We strive to ensure that our prices are accurate; however, in the event of an error, we reserve the right to correct it and charge the correct price.
Payment Methods: We accept major credit and debit cards, PayPal, and other secure payment methods. Payment must be made in full at the time of purchase. Orders will not be processed until payment is confirmed.
2. Order Processing
Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if any corrections are needed.
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing times may be slightly longer.
3. Shipping and Delivery
Shipping Methods: We offer standard, expedited, and express shipping options. Shipping fees vary based on the delivery method and destination.
Delivery Time: Delivery times depend on the selected shipping method and location. Standard shipping typically takes 5-7 business days, while expedited and express options may take 2-5 business days.
International Shipping: We ship to select international locations. Please note that international orders may be subject to additional customs fees, duties, and taxes, which are the responsibility of the buyer.
4. Returns and Exchanges
Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of the delivery date for a full refund or exchange, provided the item is unused and in its original packaging.
Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return. We will provide you with return instructions and a return shipping label.
Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be credited to the original payment method.
Exchanges: If you wish to exchange an item, please follow the return process and specify the desired replacement product. We will process the exchange once the original item is returned.
5. Cancellations and Order Changes
Order Changes: If you need to make changes to your order, please contact us within 24 hours of placing it. We will do our best to accommodate your request; however, once an order has been processed, changes may not be possible.
Order Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.
6. Customer Support
Contact Us: If you have any questions or concerns regarding your order or our products, please contact our customer support team at [email protected] .com or call us at +194635746382. Our team is available Monday to Friday, 9 AM to 5 PM (PST).
7. Privacy and Security
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Secure Transactions: Lighttopix.com uses secure encryption technology to ensure that your payment and personal information are protected.